Terms & Conditions

Terms and Conditions of Kali Travels and Adventures

These terms and conditions, including the reservation form and all written communications (such as emails exchanged between the customer and Comercial y Servicios Kali SPA), constitute a binding contractual agreement between the parties. A reservation made via phone or online implies that the customer has read, understood, and agrees to these terms and conditions.

Documentation and Requirements for Foreign Passengers

It is mandatory to present at check-in the passport and the immigration card of entry to the country (original and valid). Only with this documentation can the customer prove their tourist status in Chile. Failure to present these documents will result in the payment of the Value Added Tax (VAT) of 19% at check-in.

Rates

We offer exclusive rates for Chilean nationals and residents. Those who booked with this rate and do not possess Chilean ID (RUN) must pay the difference at check-in. Reservations are nominative and non-transferable.

Reservation Payment

To confirm a reservation with Kali Travels and Adventures, the customer must:

• Pay 100% of the total cost of the service or programme. The reservation is confirmed only once Kali Travels and Adventures has received full payment.
• Return the completed and signed forms provided by Kali Travels and Adventures.

Once payment is received, the trip invoice will be issued, detailing the total cost.

Payment Methods

• Online payment with credit card in USD: A secure link will be sent via WeTravel. A fee of 2.9% applies to Visa and MasterCard, and 3.9% to American Express. There are no fees for transfers from U.S. bank accounts.

• Online payment with credit card in CLP: A secure payment link will be sent without extra charges (each bank conducts its own exchange rate).

• Bank transfer: Transfer must be made to the following account:

  Bank: Banco Santander Chile
  Branch: Providencia 2047, Santiago
  SWIFT: BSCHCLRM
  Account Number: 510520228
  Beneficiary: Comercial y Servicios Kali SPA

  For international transfers, each party is responsible for their own banking fees. The customer must indicate "OUR" in the transfer description so that the fee is fully covered by the customer.

Cancellations and Refunds

Cancellation requests must be submitted in writing to booking@kali.travel. Refunds depend on the type of service and are calculated from the departure date:

Day tours, transfers and Perito Moreno

• Up to 7 days before departure: 80% refund.
• Between 6 and 3 days before: 50% refund.
• Less than 72 hours before: no refund.

Boat trips (Balmaceda and Serrano glaciers, Grey Glacier)

• Full payment (100%) is required to confirm the boat trip.
• If you cancel 7 days or more before departure: 50% refund.
• If you cancel less than 7 days before departure: no refund.
• If the boat trip is cancelled due to weather conditions: 50% refund.

Multi-day programmes and treks (W Circuit, O Circuit and their variants)

• Full payment is required to book the programme.
• If you cancel 75 days or more before departure: 80% refund.
• If you cancel less than 75 days before departure: no refund.

No Shows and Presentation

If a customer does not arrive at the refuge or campsite on the scheduled check-in date, it will be considered a No Show. An invoice in local currency will be issued for the total reservation amount. If the reservation was paid in dollars, a receipt in Chilean pesos for the total amount will be issued.

Kali Travels and Adventures is not responsible for changes, cancellations, or No Shows caused by causes beyond their control, such as adverse weather conditions, road closures, natural phenomena, airline connection issues, delays in transfers, protests, or any other external causes. It is recommended to purchase travel insurance to cover these unforeseen events.

Cancellation by Kali Travels and Adventures

Kali Travels and Adventures may cancel services up to 75 days prior to the start date in the following cases:

• When the minimum number of paying participants is not reached.
• In cases of force majeure (war, pandemics, strikes, disturbances, natural disasters, transportation changes, etc.) outside the control of Kali Travels and Adventures.